Privacy Policy

1. Introduction 

This Privacy Policy (hereinafter referred to as “Policy”) is aimed at assisting you to understand the privacy details about how S Mobile Devices Ltd (hereinafter referred to as “Egatee” or “We” ) use the Personal Information which you provide to Egatee when using our products or services. Personal Information referred to in this Policy means all your data that Egatee acquires when you browse Egatee website or use Egatee products or services. This Policy applies to Egatee websites (“Website”), products and services that display or provide links to this Policy. Please read this Policy and understand it before using Egatee products or services. By visiting the Website or using Egatee products or services, you shall be deemed to have read, agreed and accepted all terms and conditions set out in this Policy as well as the modifications we made at any time. 

2. How We collect your Personal Information? 

We collect Personal Information from you when you order products or services from our Website. For example, we may collect this Personal Information through online products ordering, entry into competitions, customer survey, creating a user account, sending 'contact us' messages or other correspondence through the Website, or through advertising, research and direct marketing. Website usage information may also be collected using cookies (as defined below). We will collect information that personally identifies you and/or your location, where required (this may include your name, email address, home address, telephone number, geolocation, etc.), but only when you voluntarily give it to us. We collect this information exclusively to carry out the functions offered on the Website and to provide you with offers and information about Egatee and other services we think you may be interested in.

3. Cookies

Some of the information collected will not personally identify you but will instead track your use of the Website so that we can better understand how the Website is used by customers and in turn enhance and improve your experience in ordering goods. We may obtain this information by use of cookies. Cookies are a small data file transferred to your device that recognises and identifies your device and allows your device to 'remember' information from the Website for future use. Cookies do not contain any information that personally identifies you and we do not use cookies in order to obtain such information - your personal information can only be obtained by us if you actively provide it to us. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Your device and/or the web browser should allow you to refuse cookies if you wish by changing the settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit 

4. Security of your personal information 

We will use all reasonable and applicable endeavours to maintain the security of your Personal Information and to prevent the risk thereof from misuse, interference and loss and against unauthorised access, modification or disclosure. Egatee will destroy any personal information it holds about you which it no longer requires under the terms of this Policy. Where you have chosen a password to access certain services of the Website, you are responsible for keeping your password confidential. We recommend not sharing your password with anyone. Due to the nature of the internet, We do not provide any guarantee or warranty regarding the security of your Personal Information during transmission to us or storage by us and you acknowledge that you disclose your Personal Information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information in connection with the Website. 

5. How We use your Personal Information? 

We may use your Personal Information in the several ways as below:
  1. 5.1

    Provide you registration service and account management service;

  2. 5.2

    Analyze your usage information, habits and preference to improve user experience;

  3. 5.3

    Provide information which may interest you with your permission;

  4. 5.4

    Carry out macro customer survey, and analyze our market share;

  5. 5.5

    Feedback error report and troubleshoot quickly to solve abnormal issues;

  6. 5.6

    Optimize performance of the device and improve functions design to provide better products and services for you;

  7. 5.7

    Provide convenience for your information backup;

  8. 5.8

    Preference configuration to provide the better use experience and improve the quality of the service.

6. How We disclose your Personal Information? 

We may disclose your Personal Information under the following situations:
  • 6.1

    We may share your Personal Information within the Egatee group of companies;

  • 6.2

    We may share your Personal Information with third parties, such as reliable partners or services providers, to perform functions or provide products or services such as processing payments, mail outs, debt collection, research, statistical information, marketing and direct or indirect advertising.

  • 6.3

    We reserve the right to disclose your Personal Information if it is required or authorised to do so by law, or, if it is reasonably necessary in its opinion to protect the rights or property of Egatee or any third party, or to avoid injury to any person.

  • 6.4

    If the SMobile business is sold or merges with another entity, then some or all of your personal information may be passed to a third party.

If you would like to unsubscribe from receiving direct marketing communications from Egatee or do not want us to share your personal information with other parties, please e-mail us at or follow the steps to unsubscribe which are presented in every communication you receive from us, requesting your personal information be removed from our mailing list. We will use reasonable endeavours to comply with your request within a reasonable period of receipt of your request. Please note that the withdrawal of any authorisations for processing of your personal information by third parties may result in us not being able to provide you with any services. 

7. International transfer of your Personal Information

In order to provide better service for you, We may transfer your Personal Information to third countries for storing and processing, or your Personal Information may be accessed by third party from other countries. Privacy laws may be varied from different countries and We will transfer and process the Personal Information conforming to the laws the Personal Information located.

8. How to access, modify and delete your Personal Information  

We will use all reasonable endeavours to keep Personal Information it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the Personal Information we hold about you. We will use reasonable endeavours to provide a complete list of your Personal Information within a reasonable period of receipt of your request. Please email us if you would like to receive a copy of this information –  Egatee reserves the right to charge a nominal fee for the processing of this request in accordance with local legislation. You may contact us to correct any of your Personal Information that is inaccurate, incomplete or out-of-date, or to request that your Personal Information be deleted. We will process your request within a reasonable period of receipt of your request. Deletion of your account will not automatically delete the Personal Information held about you. If you would like to delete all Personal Information together with the deletion of your account, please follow the steps mentioned-above. Please note that the deletion of your Personal Information from our database will result in us not being able to provide you with any services. If applicable, any legal requirement on us to maintain certain records of your Personal Information shall prevail over any of your requests. We may require you to prove your identity before providing you with copies of your Personal Information. 

9. Changes to our Privacy Policy

Egatee reserves the right to alter all or any part of this Policy. Any changes thereto will be notified via the Website and, where appropriate, through e-mail notification. 

10. Other Websites 

The Website may have links to other websites. This privacy policy only applies to the Website. You should therefore read the privacy policies of the other websites when you are using those sites. 

11. Contact 

If you have any questions or suggestions, please contact us via the following information:
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